This Privacy Policy explains how Valoir AU Ltd, trading as Valoir, collects, holds, uses, and discloses personal information when you visit valoirshop.com, create an account, place an order, contact us, subscribe to marketing, or otherwise interact with our services. Valoir and Klokk are the product brands presented through this website.

We aim to handle personal information transparently and in accordance with applicable Australian privacy law, including the Privacy Act 1988 and the Australian Privacy Principles where they apply to us.

Personal information we collect

The information we collect depends on how you interact with us.

Identity and contact information

Your name, email address, telephone number, billing address, delivery address, and other contact details.

Order and transaction information

Products purchased, order value, discounts, delivery method, transaction status, returns, refunds, and related records.

Payment information

Payment method, billing information, and payment confirmation. Complete card details are ordinarily processed by our payment providers and are not stored by us in full.

Account information

Login details, saved addresses, order history, preferences, and information connected with your customer account.

Device and usage information

Internet protocol address, browser type, device identifiers, operating system, referring pages, pages viewed, interactions, approximate location, time zone, and cookie or similar technology data.

Communications

Messages, enquiries, reviews, feedback, customer service records, and any information you choose to provide when communicating with us.

Marketing preferences

Your subscription status, communication preferences, and engagement with our emails or advertising.

How we collect personal information

We collect personal information directly from you when you browse the website, create an account, place an order, complete a form, contact us, submit a review, or subscribe to communications.

We also collect information automatically through cookies, tags, pixels, analytics tools, and similar technologies. Some information may be received from service providers that support our store, including Shopify, payment providers, delivery partners, fraud prevention services, analytics providers, and marketing platforms.

Why we use personal information

Provide the store and fulfil orders

To process payments, confirm orders, arrange delivery, provide account functions, communicate about purchases, and manage returns or refunds.

Support customers

To answer questions, investigate issues, handle complaints, and keep records of our interactions.

Operate and improve the website

To understand how the website is used, maintain performance and security, troubleshoot problems, and improve products, content, and services.

Prevent misuse and fraud

To verify transactions, protect accounts, detect suspicious activity, and enforce our terms.

Send marketing

To send news, launches, offers, and other promotional communications where we have consent or are otherwise permitted by law.

Meet legal obligations

To maintain business and tax records, respond to lawful requests, establish or defend legal claims, and comply with applicable law.

When we disclose personal information

We may disclose personal information to service providers that help us operate our business. These may include Shopify, payment processors, banks, delivery and logistics providers, customer support services, email and communications platforms, cloud hosting providers, analytics services, advertising platforms, professional advisers, insurers, and fraud prevention providers.

We may also disclose information where required or authorised by law, to protect our rights or the safety of others, in connection with a business sale or restructure, or with your direction or consent.

We do not sell personal information in the ordinary meaning of selling customer lists for money. Some digital advertising practices may be treated as sharing or targeted advertising under laws in certain jurisdictions. Where applicable, we will provide any required choices or controls.

Shopify and payment services

Our store is hosted on Shopify. Shopify processes personal information to provide the ecommerce platform, checkout, security, analytics, and related services. Payment information is processed by the payment method and payment provider selected at checkout. Those providers handle information under their own privacy terms as well as the arrangements that support our store.

Cookies and similar technologies

Cookies and similar technologies help the website remember choices, keep the cart and checkout working, protect the service, measure performance, understand use, and support advertising. These technologies may be placed by us or by service providers acting through the website.

You can control many cookies through your browser settings and any cookie preference tool made available on the website. Blocking some cookies may affect features such as account access, the cart, or checkout.

Direct marketing

We send promotional email or electronic messages only where permitted by law. You can unsubscribe through the link in a marketing message or contact us at [insert customer service email]. We will action unsubscribe requests within the period required by law. Service messages about an order, account, security issue, or requested support may still be sent where needed.

Overseas processing and disclosure

Our service providers may store or process personal information outside Australia. This may include Canada, the United States, and other countries where Shopify, payment providers, communications platforms, analytics providers, and other service providers operate. Privacy protections in those countries may differ from Australian law. We take reasonable steps required by law when using providers that process personal information overseas.

Retention and security

We keep personal information for as long as reasonably needed for the purpose for which it was collected, to maintain business and tax records, resolve disputes, prevent fraud, and meet legal obligations. When information is no longer required, we take reasonable steps to delete it or remove identifying details where required by law.

We use reasonable administrative, technical, and organisational safeguards to protect personal information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

Access and correction

You may ask to access personal information we hold about you or request that inaccurate, incomplete, or outdated information be corrected. Contact [insert privacy email]. We may need to verify your identity before responding. In some circumstances the law permits us to refuse a request, in which case we will explain the reason where required.

Privacy complaints

If you believe we have mishandled your personal information, contact [insert privacy email] with details of the concern. We will acknowledge and investigate the complaint and aim to respond within a reasonable period. If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.

Children

The website is intended for a general adult audience and is not directed to children. We do not knowingly collect personal information from children without appropriate consent where consent is required by law. If you believe a child has provided personal information to us, contact [insert privacy email].

Changes to this policy

We may update this Privacy Policy to reflect changes to our practices, services, providers, or legal obligations. The updated version will be posted on this page with a revised effective date.

Contact

Valoir AU Ltd., trading as Valoir

Email: valoir.au.com

Address: 46 Cherry Avenue, Direk, SA 5110, Australia